You may request cancellation before your order is dispatched. Because orders move quickly, cancellation is subject to confirmation.
Before dispatch
Contact us as soon as possible at support@horovelis.store or +1 712 322 4655 with your order number. If your order has not been dispatched, we will attempt to cancel it. Cancellation is not guaranteed until you receive confirmation from us.
After dispatch
Once an order has been dispatched, it cannot be cancelled. Instead, please use our returns process. See Returns for the 30-day return window and conditions.
Refunds for cancelled orders
If a cancellation is confirmed before dispatch, we will initiate a refund to the original payment method. For payment details, see Payment. For shipping timelines, see Shipping.