If a strap isn’t right for you, you may return it within 30 days of delivery under the conditions below. We aim to make the process clear and straightforward.
Return window and condition
You may return unused items in their original packaging within 30 days of delivery. Items must be unused and in the condition received.
Return postage
- Change of mind: The buyer pays return postage.
- Approved defective or incorrect item: The seller pays return postage.
Contact us before sending a return so we can confirm the correct process and address.
Refund timing
Refunds are initiated 5–10 business days after we receive and inspect the returned item. Refunds are issued to the original payment method. For payment questions, see Payment.
How to start a return
Email support@horovelis.store or call +1 712 322 4655 with your order number and reason for return. You can also use the form on Contact. For cancellations before dispatch, see Cancellation.