Quick answers about shipping, returns, payment, and sizing. If your question isn’t covered, contact us.
Shipping and delivery
How long does shipping take? Processing is 1–3 business days, and standard shipping to the United States and Canada is estimated at 4–7 business days in transit. Shipping is free. See Shipping for details.
Returns and cancellations
Can I return a strap? Yes, within 30 days of delivery if unused and in original packaging. Buyer pays change-of-mind return postage; seller pays approved defective or incorrect item return postage. Refunds are initiated 5–10 business days after receipt and inspection. See Returns.
Can I cancel? Cancellation before dispatch is subject to confirmation. After dispatch, use returns. See Cancellation.
Payment
What payment methods do you accept? Prices are in USD. Available payment options are displayed at checkout. See Payment.
Sizing
How do I choose a strap size? Measure your watch lug width and compare it with the actual product listing, including buckle compatibility. See Guide.
Contact
Reach us at support@horovelis.store or +1 712 322 4655, or use Contact.